Problem free experience over several years - excellent customer service when contacted for info
I am always curious when i read bad reviews on products that i have good experiences with. this is my fifth purchase of these kohler guiet close seats. the first three were selected by my plumbing contractor when i had bathrooms remodeled. liked them so much after three years of use that i looked them up on amazon when i needed a couple more for another property. i didn't even realize they were quick release. mine are all solid and sturdy and the quiet close mechanism works well. i will say i have all kohler toilets, age new to 12 years old, so maybe the fit is better. installation was simple, much easier then taking off the old ones. i will say that when i wanted to make sure i was buying the right version for my older toilets, i went on the kohler web site, sent them a picture and asked for their advice. they called me direct and provided all the proper information including making sure i had the correct color. (without the call, i would have ordered the wrong color, when i needed biscuit.) i was very impressed with their customer service.